Legal Documentation

innovativewebhouse (hereinafter "the Company") is committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection legislation.

Data Controller: innovativewebhouse, C. La del Manojo de Rosas 94, Madrid, Madrid, Espana, Espana. Contact: [email protected].

Data Collected: We collect personal identification information (name, email address, phone number) submitted through our contact forms, as well as technical data such as IP address, browser type, and usage analytics necessary for service delivery.

Purpose of Processing: Personal data is processed solely for the purpose of responding to inquiries, delivering requested services, and maintaining communication regarding ongoing projects. We do not sell, trade, or transfer your personal data to third parties without explicit consent, except as required by law.

Legal Basis: Processing is based on your consent (Article 6(1)(a) GDPR) and the performance of a contract or pre-contractual measures (Article 6(1)(b) GDPR).

Data Retention: Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Upon expiration of the retention period, data is securely deleted or anonymized.

Your Rights: Under GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. You also have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. To exercise these rights, contact us at [email protected].

Data Security: We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

International Transfers: Your data may be transferred to and processed in countries outside the European Economic Area. In such cases, we ensure adequate safeguards are in place in accordance with GDPR requirements.

Complaints: If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

This Cookies Policy explains how innovativewebhouse, located at C. La del Manojo de Rosas 94, Madrid, Madrid, Espana, Espana, uses cookies and similar technologies when you visit our website.

What Are Cookies: Cookies are small text files stored on your device when you visit a website. They help us understand how you interact with our site and improve your experience.

Types of Cookies Used:

• Essential Cookies: Required for the website to function properly. These cannot be disabled. They include session cookies and cookies necessary for the contact form to operate.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. These are only activated with your explicit consent.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your cookie preferences.

Cookie Consent: Upon your first visit, you will be presented with a cookie consent banner. You may accept or decline non-essential cookies. Your consent choices are stored locally on your device and respected on subsequent visits.

Managing Cookies: You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Third-Party Cookies: We may use third-party services (such as Google Analytics) that set their own cookies. These third parties have their own privacy policies governing their use of information.

Updates: This Cookies Policy may be updated from time to time. The date of the last revision is indicated at the top of this page.

At innovativewebhouse, we strive to deliver exceptional web development services. This Refund Policy outlines the conditions under which refunds may be issued for services provided from our office at C. La del Manojo de Rosas 94, Madrid, Madrid, Espana, Espana.

Project-Based Refunds: For project-based work, refunds are evaluated on a case-by-case basis according to project milestones and deliverables completed. If a project is cancelled before significant work has commenced, a partial refund of the initial deposit may be issued at our discretion.

Completed Work: Once a milestone has been delivered and accepted, the associated fees are non-refundable. Acceptance is defined as explicit written confirmation from the client or the passage of 7 business days without objection following delivery.

Deposit Policy: An initial deposit of 30-50% (as specified in the project agreement) is required before work begins. Deposits are non-refundable unless the project has not commenced within 14 business days of payment.

Subscription Services: For ongoing services such as hosting, maintenance, or support retainers, refunds are available within the first 14 days of the billing cycle if the service has not been materially used.

Dispute Resolution: If you are dissatisfied with our services, we encourage you to contact us at [email protected] to discuss your concerns. We are committed to resolving disputes fairly and in accordance with applicable consumer protection laws.

Refund Processing: Approved refunds are processed within 10 business days to the original payment method. Processing times may vary depending on your financial institution.

Exceptions: Custom-developed software, licensed third-party assets purchased on behalf of the client, and work completed under a signed Statement of Work are non-refundable.

These Terms of Service govern the use of services provided by innovativewebhouse, operating from C. La del Manojo de Rosas 94, Madrid, Madrid, Espana, Espana. By engaging our services, you agree to the following terms.

1. Scope of Services: innovativewebhouse provides web development, design, optimization, and related digital services as outlined in individual project agreements or statements of work (SOW). Each SOW constitutes a binding agreement specifying deliverables, timelines, and pricing.

2. Client Obligations: The client agrees to provide timely access to necessary resources, content, feedback, and approvals as required for project completion. Delays in client-provided materials may result in adjusted timelines without liability to innovativewebhouse.

3. Payment Terms: Invoices are payable within 14 days of issuance unless otherwise specified. Late payments may incur a statutory interest rate as permitted under Spanish commercial law. Work may be suspended for accounts overdue by more than 30 days.

4. Intellectual Property: Upon full payment, all intellectual property rights for deliverables specified in the SOW transfer to the client. innovativewebhouse retains ownership of pre-existing code, frameworks, and tools used in development, granting the client a perpetual, non-exclusive license to use them within the delivered project.

5. Confidentiality: Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives termination of the agreement for a period of 2 years.

6. Limitation of Liability: innovativewebhouse's total liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages.

7. Warranty: We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. A 30-day warranty period applies following final delivery, during which we will address any defects in deliverables at no additional cost.

8. Termination: Either party may terminate an agreement with 14 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date.

9. Governing Law: These terms are governed by the laws of Spain. Any disputes shall be resolved through the competent courts of Madrid, Spain.

10. Amendments: innovativewebhouse reserves the right to update these Terms of Service. Material changes will be communicated to active clients via email. Continued use of our services following notification constitutes acceptance of the updated terms.